Develop and implement a comprehensive quality assurance strategy for the organization.
Ensure that all software products produced by the company meet or exceed quality standards.
Establish QA best practices to guide the work of the QA team.
Evaluate and improve the effectiveness of the QA process on an ongoing basis.
Collaborate with other teams within the organization, such as development and product management, to ensure that QA goals are aligned with business objectives.
Provide leadership and guidance to the QA team, including hiring, training, and mentoring staff members.
Design and implement manual and automated test plans, test cases, and test scripts to validate software functionality and performance.
Monitor and report on key performance indicators related to QA, such as defect rates and testing progress.
Manage communication with stakeholders regarding QA issues, risks, and results.
Develop and maintain documentation related to QA policies, procedures, and processes.
Investigate and resolve complex technical and non-technical issues related to software quality.
Conduct root cause analysis of defects to identify underlying problems in the software development process.
Train development teams on effective unit testing practices and how to write testable code.
Stay up-to-date with industry trends and new technologies related to software development and quality assurance.
Establish metrics for measuring the success of the QA function.
Define and manage a process for continuous improvement of the software development process.
Manage relationships with external vendors providing QA-related services.
Develop and execute a security testing strategy to identify vulnerabilities in software products.
Ensure that software products comply with relevant regulatory requirements.
Coordinate the release of software products with deployment teams.
Implement processes for triaging, prioritizing, and managing defects discovered during testing.
Conduct reviews of third-party code libraries used in software products to ensure they meet quality standards.
Develop and implement a strategy for load testing to ensure software can handle expected volumes of traffic.
Work with customer support teams to resolve customer-reported defects.
Develop and maintain a disaster recovery plan for critical systems used in the QA process.
Participate in the hiring process for other roles in the QA team, such as testers and automation engineers.
Develop and manage budgets for the QA function.
Work closely with project managers to ensure that QA activities are effectively scheduled into project timelines.
Participate in agile planning meetings to help prioritize work for the QA team.
Oversee the creation of test data sets for use in testing software products.
Establish guidelines for how bugs are reported by testers and developers.
Set expectations for how quickly defects should be resolved based on severity levels.
Manage relationships with stakeholders outside of the organization, such as customers or regulatory bodies.
Develop a roadmap for integrating new testing tools or methodologies into the QA process.
Develop a collaborative relationship with development teams to ensure alignment of priorities around quality assurance efforts.
Establish clear communication channels with other teams in the organization to keep them informed about QA activities.
Ensure that all team members have access to necessary tools and resources to perform their job functions effectively.
Provide training on new technologies or methodologies related to quality assurance as needed.
Develop a process for tracking changes made to software products during development or post-release.
Ensure that all data used in testing is properly secured and protected from unauthorized access or disclosure.
Develop a process for conducting user acceptance testing (UAT) on software products prior to release.
Establish protocols for how QA interacts with production support teams to address defects discovered after release.
Develop a process for collecting feedback from customers on product quality and incorporating that feedback into future releases.
Create dashboards or other visualizations to communicate testing progress or results to stakeholders.
Manage vendor contracts related to QA tools or services.
Develop a process for conducting exploratory testing to find defects that may not be covered by automated tests or scripted test cases.
Establish guidelines for how regression testing should be conducted after code changes are made to software products.
Provide guidance on how performance testing should be conducted to ensure that software products perform at expected levels under high volumes of traffic or usage.
Evaluate trends related to bug reports over time to identify areas for improvement in the software development process.
Work with other departments within the organization to ensure that quality standards are met throughout the product lifecycle, from conception through retirement.
Develop a knowledge management system to ensure that information related to QA processes is easily accessible by team members when needed.
Develop protocols for how data is captured during testing so that it can be analyzed later if necessary.
Work with developers to ensure that they understand how to write testable code that will facilitate efficient testing later on in the development process.
Develop guidelines for how test environments should be set up and managed to ensure consistent results across different tests.
Establish protocols for how QA interacts with change management teams when code changes are proposed or made to software products.
Work with project managers to ensure that test coverage is adequate for each new feature being developed or delivered.
Participate in continuous integration (CI) planning meetings to ensure that testing is integrated into the CI/CD pipeline effectively.
Create standard operating procedures (SOPs) for various types of QA tasks so that they can be executed consistently across projects or teams.
Develop a process for creating mock data sets when real data is not available or cannot be used due to privacy concerns or regulations.
Establish protocols for how testing should be conducted across multiple platforms or devices (e.g., desktop vs mobile).
Develop guidelines for how test cases should be documented so that they can be understood by other team members later on in the development process.
Work with product management teams to ensure that requirements are well-defined and testable before development begins.
Develop a process for conducting root cause analysis on high-severity defects to understand what went wrong and how similar issues can be prevented in the future.
Work with IT teams responsible for maintaining hardware or infrastructure components used in the QA process to ensure they are kept up-to-date and secure.
Establish protocols for how automated tests should be written so that they are maintainable over time as code bases change or grow larger.
Develop guidelines for how code reviews should be conducted during software development to catch potential defects earlier in the process.
Evaluate new testing tools or frameworks periodically to determine whether they would be beneficial additions to the QA toolkit.
Establish protocols for how API testing should be conducted so that APIs can be validated independently of UI changes or functionality.
Work with security teams within the organization to integrate security testing into the overall QA process (e.g., penetration testing, vulnerability scanning).
Develop a process for conducting usability testing on software products prior to release so that user experience issues can be identified and addressed early on in development cycles.
Establish guidelines for how accessibility testing should be conducted so that users with disabilities can fully utilize software products without encountering barriers or obstacles.
Work with localization teams within the organization (or third-party localization vendors) to ensure that translated versions of software products meet quality standards before release in other countries or regions.
Evaluate emerging trends related to artificial intelligence (AI) or machine learning (ML) testing techniques to determine whether they could benefit the overall QA process.
Develop protocols for how data privacy regulations (such as GDPR) should factor into testing practices across different regions or jurisdictions where software products may be used or sold.
Work with database administrators (DBAs) within the organization (or third-party DBA vendors) to ensure that databases used in conjunction with software products are adequately tested and maintained over time.
Establish guidelines for how defect management tools (such as Jira or Bugzilla) should be used so that data captured during testing is accurate and useful over time.
Work with front-end developers within the organization (or third-party front-end vendors) to ensure that user interface components are tested thoroughly both individually and as part of larger applications or systems.