Quality Assurance Manager Goals and Objectives Examples
Ensure compliance with quality standards and regulations.
Develop and implement quality control procedures.
Improve product quality and reduce defect rates.
Conduct regular audits of production processes.
Analyze data to identify opportunities for improvement.
Train employees on quality control procedures.
Collaborate with other departments to ensure quality goals are met.
Develop new quality measurement methods.
Manage the quality assurance team.
Establish performance metrics for the team.
Achieve set quality targets.
Develop and maintain a quality management system.
Coordinate with suppliers to ensure their products meet quality standards.
Implement corrective actions when needed.
Monitor customer complaints and implement action plans accordingly.
Ensure timely delivery of quality reports.
Work with customers to address their concerns and feedback.
Conduct supplier evaluations and audits.
Ensure all equipment is calibrated properly.
Develop and maintain a document control system.
Continuously improve quality processes and systems.
Ensure compliance with ISO 9001 standards.
Develop and implement a risk management plan.
Monitor the effectiveness of quality control measures.
Develop and maintain relationships with regulatory bodies.
Ensure that all employees are trained in quality procedures.
Develop and maintain a non-conformance reporting system.
Conduct internal audits to ensure compliance with quality standards.
Identify and resolve root causes of quality issues.
Implement statistical process control (SPC) techniques.
Manage third-party certifications, such as FDA or CE marks.
Manage the complaint handling process.
Develop and maintain a continuous improvement program.
Communicate quality goals and objectives to all employees.
Develop and track key performance indicators (KPIs).
Conduct regular quality reviews with senior management.
Develop and maintain a supplier scorecard system.
Monitor industry trends and adapt processes accordingly.
Develop and maintain a preventative maintenance program for equipment.
Facilitate cross-functional teams to resolve quality issues.
Conduct root cause analysis on customer complaints.
Develop and maintain a calibration program for test equipment.
Monitor calibration results and implement corrective actions as needed.
Implement a process for tracking and addressing product recalls.
Manage the disposition of non-conforming products.
Develop and maintain a training program for employees on quality principles.
Develop and maintain a process for managing change requests.
Coordinate with engineering on design changes to ensure adherence to quality standards.
Monitor and report on key quality metrics to senior management.
Implement a process for managing customer feedback.
Develop and maintain a process for managing corrective actions that arise from customer feedback.
Work with vendors to ensure they meet required quality standards before products are received into inventory.
Oversee the inspection and testing of finished goods prior to shipment to customers.
Continuously review supplier performance and make recommendations for improvement or termination as necessary.
Take responsibility for ensuring all testing is performed according to established procedures and timelines.
Review data on an ongoing basis to assess its accuracy and completeness.
Ensure QA staff perform inspections at the appropriate times throughout the production process.
Monitor readiness of testing equipment in terms of calibration, maintenance, and supplies.
Establish metrics for measuring the effectiveness of QA processes.
Perform audits on incoming raw materials and finished goods.
Address any problems that arise during the audit process.
Investigate any non-conformance incidents that occur.
Implement solutions or corrective action plans to prevent future incidents.
Update SOPs based on feedback from staff or senior management.
Verify that all documents are complete, accurate, and up-to-date.
Ensure all records are retained according to company policy.
Maintain knowledge of applicable laws and regulations related to the industry.
Actively look for opportunities to improve efficiency or cost-effectiveness of existing QA processes.
Ensure all staff have access to necessary documentation and training materials.
Track changes in industry standards or best practices related to QA.
Lead training sessions for staff on new policies, procedures or software applications.
Create work schedules for QA staff and manage attendance records.
Assist in the recruitment of new QA staff when necessary.
Evaluate employee performance through regular assessments.
Provide coaching or guidance to staff when performance issues arise.
Foster team building through morale-boosting activities or team-building exercises.
Support inter-departmental communication within the organization.
Strive to create a professional culture that values honesty, accountability, transparency, and collaboration.
Build positive relationships with stakeholders within the organization.
Continuously review company policies related to QA to ensure they remain current and effective.