Registration Clerk Goals and Objectives Examples
Accurately enter patient information into registration system.
Maintain a positive and professional attitude at all times.
Keep up-to-date with changes in policies and procedures.
Ensure compliance with HIPAA regulations.
Provide exceptional customer service to patients and their families.
Efficiently process patient admissions and discharges.
Answer phone calls and direct callers to the appropriate staff member.
Verify insurance coverage and obtain authorization as necessary.
Collect co-pays and other payments from patients.
Maintain patient confidentiality at all times.
Update patient records as needed.
Monitor wait times and ensure patients are seen in a timely manner.
Perform quality control checks on registration data.
Attend training sessions and continuing education courses as required.
Communicate effectively with patients, physicians, and other healthcare professionals.
Process patient transfers as necessary.
Conduct pre-registration interviews with patients to gather necessary information.
Ensure accurate billing information is entered into the system.
Help patients complete necessary paperwork.
Follow up with patients regarding missing information or incomplete forms.
Assist in resolving patient complaints and concerns.
Continuously strive to improve registration processes.
Work well under pressure during busy times.
Keep work area clean and organized.
Be knowledgeable about hospital services and departments.
Process medical records requests as needed.
Follow safety protocols to prevent accidents and injuries.
Use problem-solving skills to resolve issues related to registration.
Monitor inventory levels of supplies and order more as needed.
Help train new registration clerks as necessary.
Maintain accurate logs of daily activities.
Contribute to team meetings by sharing ideas and feedback.
Respond to emergency situations quickly and efficiently.
Keep confidential information secure at all times.
Maintain a high level of accuracy when entering data into the system.
Use effective time management skills to prioritize tasks.
Maintain a professional appearance and demeanor.
Demonstrate a strong work ethic.
Attend staff meetings and provide input when necessary.
Ensure compliance with all hospital policies and procedures.
Be receptive to feedback and constructive criticism.
Participate in patient satisfaction surveys.
Keep up-to-date with industry trends and best practices.
Foster positive relationships with patients and their families.
Use critical thinking skills to resolve complex problems.
Be flexible and adaptable to change.
Take initiative to identify areas for improvement.
Provide clear instructions to patients regarding paperwork and procedures.
Use active listening skills to understand patients' needs and concerns.
Ensure that patient records are complete and accurate.
Follow established protocols for handling emergencies or difficult situations.
Collaborate effectively with other departments and staff members.
Meet or exceed productivity standards set by management.
Use technology efficiently to perform job duties.
Actively seek out opportunities for professional development.
Stay calm and composed during stressful situations.
Treat all patients with respect and dignity.
Display empathy when dealing with patients who may be anxious or upset.
Identify potential issues before they become major problems.
Accept responsibility for mistakes and take steps to correct them.
Demonstrate a commitment to providing high-quality care to patients.
Adapt to changes in technology, policies, or procedures quickly.
Communicate effectively with non-English speaking patients or those with disabilities.
Practice effective time management skills to maximize productivity.
Display a positive attitude in challenging situations.
Be willing to work weekends, holidays, or overtime as needed.
Respond promptly to requests for assistance from co-workers or management.
Use discretion when handling confidential information.
Complete tasks accurately and efficiently to avoid delays in patient care.
Strive for excellence in all aspects of job performance.
Demonstrate a commitment to teamwork.
Communicate effectively with staff members at all levels.
Help maintain a safe and healthy work environment.
Take pride in job performance and accomplishments.
Be approachable and friendly to patients and staff members.
Stay organized and focused during busy times.
Demonstrate flexibility in scheduling or job duties as needed.
Continuously seek out ways to improve job performance.
Use appropriate problem-solving techniques to resolve conflicts.
Stay knowledgeable about hospital policies and procedures to provide accurate information to patients.