Release Of Information Specialist Goals and Objectives Examples
Maintain a 95% accuracy rate for release of information requests.
Process at least 50 requests per day.
Provide exceptional customer service to all requestors.
Ensure compliance with HIPAA regulations at all times.
Meet all turnaround time requirements for requests.
Stay up-to-date on all changes to regulations and policies related to release of information.
Attend at least one training or conference per year related to the field.
Maintain a professional demeanor and appearance at all times.
Ensure proper authorization is obtained before releasing any information.
Protect the privacy and confidentiality of all patient information.
Keep accurate records of all requests and releases of information.
Notify the appropriate individuals and/or departments when requests cannot be fulfilled.
Maintain a clean and organized work area.
Be able to use all software systems required for the job proficiently.
Assist with quality reviews of release of information processes as needed.
Complete annual competency assessments for the field.
Report any security breaches or violations immediately.
Communicate effectively with colleagues, superiors, and requestors alike.
Provide feedback to management on areas for improvement in the release of information process.
Maintain a positive working relationship with other departments within the organization.
Assist with audits related to release of information as needed.
Participate in continuous improvement initiatives related to the field.
Provide excellent communication and follow-up with requestors throughout the process.
Resolve issues related to incomplete or inaccurate requests promptly and professionally.
Ensure that all records are properly indexed and filed after release of information is complete.
Maintain an understanding of different types of medical records and their components.
Maintain confidentiality and privacy when working with sensitive information.
Continually improve processes by identifying inefficiencies and recommending solutions.
Ensure timely retrieval of records from storage as needed.
Provide training and guidance to new hires in the field.
Work collaboratively with all members of the health care team to facilitate release of information.
Maintain accurate inventory records of all requests and releases.
Attend regular staff meetings related to release of information.
Maintain knowledge of medical terminology and acronyms used in the field.
Follow all established policies and procedures related to release of information.
Properly handle and transport confidential information to requestors.
Ensure that all requests are processed in a timely, accurate, and professional manner.
Demonstrate excellent organizational skills to manage multiple requests at once.
Participate in cross-training opportunities to expand knowledge of other areas within the organization.
Provide support to other departments as needed for release of information requests.
Meet productivity goals set by management.
Assist with special projects related to release of information as needed.
Respond promptly to emails and phone calls related to release of information requests.
Assist with training programs for other members of the health care team on release of information processes.
Identify trends or patterns in requests and report them to management for further evaluation.
Maintain thorough knowledge of HIPAA regulations as they relate to the release of information process.
Collaborate effectively with other organizations for release of information requests related to patients who receive care from multiple providers.
Maintain knowledge of relevant laws and regulations related to the release of information process.
Provide ongoing feedback and suggestions for improvement to management related to the release of information process.
Ensure proper disposal of confidential information after it is no longer needed.
Participate in quality improvement projects related to the release of information process.
Maintain a positive and professional attitude at all times.
Keep abreast of changes to technology that may affect the release of information process.
Work with requestors to clarify incomplete or confusing requests.
Maintain an understanding of how electronic health records and other technologies impact the release of information process.
Assist with training new employees in the field.
Attend regular continuing education opportunities related to the field.
Provide suggestions for process improvements related to the handling and storage of confidential information.
Ensure all requests are processed within established turnaround times.
Follow up on requests that are delayed or require additional information.
Demonstrate excellent attention to detail when processing requests.
Work collaboratively with other members of the health care team to ensure accurate and timely release of information.
Effectively communicate with patients regarding their rights related to release of information.
Maintain a professional and courteous demeanor when dealing with difficult requestors.
Assist with managing the flow of requests to ensure timely processing.
Work overtime as needed to meet demand for release of information services.
Maintain an understanding of how insurance regulations impact the release of information process.
Ensure proper storage and security of confidential information before and after release.
Assist with drafting and updating policies and procedures related to release of information services as needed.
Provide assistance to requestors who require translation services or other accommodations.
Participate in departmental and organizational performance improvement initiatives related to the release of information process.
Ensure all equipment is functioning properly before beginning work each day.
Follow established guidelines for processing requests from government agencies or legal entities.
Provide excellent communication with patients and their families regarding the release of information process.
Keep accurate statistics related to release of information requests and releases.
Demonstrate excellent problem-solving skills when encountering difficult requests.
Participate in annual HIPAA training and sign a confidentiality agreement each year.
Discuss ethical considerations related to release of information with colleagues and superiors as needed.
Maintain an understanding of how the release of information process impacts revenue cycle management.
Ensure that all release of information activities comply with relevant accrediting body standards.