Resident Manager Goals and Objectives Examples
Ensure prompt response to tenant complaints and maintenance requests.
Keep the premises clean and well-maintained at all times.
Conduct regular inspections of the property to identify any issues that require attention.
Maintain accurate records of tenant accounts, rent payments, and other financial transactions.
Enforce lease agreements and ensure all tenants follow rules and regulations.
Respond promptly to emergency situations and coordinate with appropriate emergency services as needed.
Communicate effectively with tenants, employees, and vendors.
Manage and supervise maintenance staff and contractors.
Develop and implement policies and procedures for property management.
Create a welcoming and safe environment for tenants.
Ensure compliance with all local and state laws and regulations.
Maximize occupancy rates by marketing and promoting available units.
Maintain accurate inventory of all supplies and equipment.
Attend training sessions and conferences to stay updated on industry trends.
Provide exceptional customer service to all tenants and visitors.
Prepare annual budgets for the property and monitor expenses throughout the year.
Negotiate contracts with vendors and suppliers to obtain best pricing and terms.
Assist with resident retention efforts through proactive communication and problem-solving.
Maintain confidentiality regarding tenant information and financial transactions.
Ensure all necessary permits and licenses are up-to-date.
Coordinate move-in and move-out processes with tenants to minimize disruption to other residents.
Address any safety concerns or hazards in a timely manner.
Acquire necessary insurance coverage for the property.
Perform market research to determine competitive rental rates and adjust pricing accordingly.
Manage tenant relations including leasing, rent collections, renewals, move-ins and move-outs, etc.
Keep up-to-date on property management software systems and utilize them efficiently.
Address legal issues such as evictions, lawsuits, etc., with appropriate counsel or advice from legal professionals.
Provide excellent communication to tenants in a timely and professional manner.
Coordinate with vendors and contractors for repairs, maintenance, and installations.
Monitor and analyze the property management market, competition, and trends.
Identify and capitalize on opportunities to increase revenue and profitability.
Develop and implement a preventative maintenance plan for the property.
Manage property improvement projects from start to completion.
Conduct regular tenant surveys to measure satisfaction and identify areas for improvement.
Use data analytics to make informed decisions regarding property management.
Keep current on all Fair Housing regulations.
Maintain relationships with local law enforcement agencies to ensure a safe environment.
Foster positive relationships with tenants by being approachable, respectful, and trustworthy.
Ensure all tenants have access to necessary amenities and services.
Establish and maintain effective working relationships with suppliers, service providers, and contractors.
Develop effective marketing strategies to attract new tenants and retain existing ones.
Train employees on property management policies, procedures, and best practices.
Maintain accurate records of all financial transactions and prepare reports as needed.
Respond promptly to emails, phone calls, and other enquiries from tenants or prospective tenants.
Attend board meetings, confer with board members, and provide reports on property management operations.
Communicate regularly with tenants regarding planned building improvements, maintenance, or construction activities.
Maintain accurate records of security deposits and refunds.
Stay up-to-date with developments in the property management industry, regulations, and technology advancements.
Develop and manage budgets for capital expenditures such as renovations or upgrades.
Provide orientation programs for new tenants to ensure they are familiar with the property’s rules and regulations.
Work collaboratively with building owners, investors or board members in developing plans and projections for operations finances.
Oversee apartment leasing, show apartments, and review leasing documents.
Ensure that maintenance staff is trained to provide prompt and professional service to tenants.
Coordinate with the property accountant or accounting department to ensure all financial records are up-to-date.
Work with the property attorney to ensure legal compliance.
Develop policies and procedures for handling tenant complaints.
Manage security personnel and surveillance systems for the safety of all tenants, employees, and visitors.
Continuously evaluate and improve upon internal systems and processes.
Develop a preventative maintenance program for major building components such as air conditioning and heating systems.
Respond promptly to tenant concerns or complaints regarding noise, odor, or other nuisances.
Monitor property performance metrics including occupancy rates, rental income, and expense ratios.
Actively participate in community outreach programs and events.
Respond promptly to requests for repairs and maintenance.
Create an effective online presence through social media and online listings.
Manage payroll, timesheets for all employees under your supervision.
Conduct regular property inspections and ensure that all issues are resolved promptly.
Enforce waste management guidelines within the property.
Have a good working relationship with local unions (if applicable).
Provide detailed reports on property performance to owners, investors or board members.
Stay informed on new technology developments in the property management industry.
Implement energy-saving initiatives to reduce operating costs.
Conduct regular fire drills and emergency response training for all tenants.
Ensure accurate record-keeping of all tenant-related transactions.
Negotiate leases with prospective tenants while ensuring good returns for the property owners/investors.
Utilize data analysis tools to identify trends and make informed decisions.
Ensure vendor contracts comply with local laws and regulations.
Prepare monthly income statements, budgets, and financial projections.
Update tenant agreement forms to ensure they are legally compliant.
Facilitate an efficient move-in and move-out process for tenants.
Maintain a high level of professionalism and ethical standards in all interactions with tenants, vendors, investors, and employees.