Restaurant Host Goals and Objectives Examples
Greet guests warmly and promptly upon their arrival.
Manage the waitlist efficiently, providing accurate wait times.
Maintain the cleanliness and organization of the host stand.
Ensure menus are clean and in good condition.
Communicate effectively with servers to ensure timely seating and service.
Follow all safety protocols, including maintaining social distancing and wearing a mask.
Memorize daily specials and promotions to inform guests.
Accommodate special requests or dietary restrictions.
Upsell appetizers, drinks, or desserts when appropriate.
Maintain a friendly and positive attitude at all times.
Stay up-to-date with restaurant events and special occasions.
Manage reservations accurately and ensure proper seating arrangements.
Assist servers with any questions or concerns from guests.
Monitor the dining area for any potential issues or concerns.
Arrange tables and chairs to optimize seating capacity.
Take orders for takeout or delivery accurately and efficiently.
Maintains knowledge of food allergy information and informs guests when necessary.
Assist with cleaning duties such as sweeping and wiping down surfaces.
Use effective communication skills to diffuse any conflicts between guests or staff members.
Continuously learn and improve knowledge of the menu and restaurant policies.
Process payments accurately and efficiently using the POS system.
Anticipate guest needs and provide excellent customer service.
Create a welcoming atmosphere for all guests.
Maintain a professional appearance at all times.
Keep track of high-volume nights or special events and adjust accordingly.
Develop strong relationships with regular customers.
Collaborate with managers to create efficient seating arrangements during peak hours.
Offer suggestions for improvements to restaurant management.
Actively promote gift cards or loyalty programs to guests.
Provide accurate directions or recommendations for local attractions or events.
Continuously monitor the cleanliness and organization of the bathroom facilities.
Handle guest complaints in a professional and efficient manner.
Empathize with guests when necessary and offer appropriate solutions.
Continuously seek ways to improve communication and teamwork with other staff members.
Follow all health and safety regulations when handling food or equipment.
Ensure that all tables are evenly spaced according to social distancing guidelines.
Assist with curbside pickup or contactless delivery as needed.
Provide accurate information about wait times or table availability to guests over the phone.
Greet departing guests warmly and thank them for their visit.
Support front-of-house staff members in any way possible during busy shifts.
Balance cash drawers accurately at the end of each shift.
Report any safety hazards or concerns to management promptly.
Keep track of inventory for items such as menus or pens and request restocking when needed.
Attend all mandatory meetings or training sessions.
Collaborate with other staff members to create a cohesive team atmosphere.
Develop strong knowledge of the wine or cocktail menu to assist guests with selections.
Maintain a calm demeanor during stressful situations.
Celebrate birthdays or special occasions by offering complimentary desserts or drinks.
Continuously seek feedback from guests and implement changes accordingly.
Offer to take photographs for guests to commemorate their visit.
Continuously develop customer service skills through reading or attending classes.
Communicate clearly and politely with guests who do not speak English as their first language.
Make recommendations for improvements to restaurant policies or procedures.
Attend events outside of the restaurant to promote the brand and increase visibility.
Respond promptly to any requests from managers or other staff members.
Develop strong relationships with local businesses or hotels to increase business opportunities.
Continuously monitor the reservation book for any changes or cancellations.
Create an inviting atmosphere by adjusting lighting or music as needed.
Continuously monitor social media channels for any questions or concerns from guests.
Participate in charity events or volunteer opportunities sponsored by the restaurant.
Maintain a positive attitude during slow shifts or periods.
Assist with marketing efforts, such as handing out flyers or sending emails to customers.
Provide exceptional service to guests of all ages, including families with children.
Ensure that all guests are seated promptly and efficiently.
Collaborate with chefs to create special menus or dishes for guests with dietary restrictions.
Process gift card purchases accurately and efficiently.
Develop strong knowledge of the restaurant's history and background to share with guests.
Handle cash transactions accurately and efficiently.
Offer suggestions for improvements to the seating area, such as adding plants or artwork.
Develop strong relationships with local vendors to source fresh ingredients for the menu.
Stay up-to-date with industry trends and share relevant information with staff members.
Continuously seek feedback from staff members and implement changes accordingly.
Assist with training new staff members on host responsibilities.
Foster a positive work environment by listening to concerns or complaints from staff members.
Provide continuous support to servers and other staff members during busy shifts.
Continuously seek ways to improve efficiency in the seating process.
Collaborate with management to develop effective seating policies and procedures.
Maintain a clean and organized seating area at all times.
Develop effective problem-solving skills to handle unexpected situations with ease.
Continuously seek ways to enhance the overall guest experience through exceptional service and attention to detail.