Restaurant Server Goals and Objectives Examples
Greet customers within 30 seconds of their arrival.
Take orders accurately.
Follow up with customers after taking their orders.
Ensure the accuracy of the order before delivering it to the customer.
Deliver orders within a reasonable time frame.
Keep tables clean and tidy throughout service.
Anticipate customer needs and make suggestions accordingly.
Always thank customers for their patronage.
Up-sell menu items when appropriate.
Engage in small talk with customers.
Memorize menu items and specials.
Work efficiently during peak hours to minimize wait times.
Be knowledgeable about wine and beverage selections.
Handle cash and credit card transactions accurately.
Maintain a positive attitude even during stressful situations.
Cooperate with other servers to ensure optimal service.
Attend training sessions as required by management.
Resolve customer complaints in a professional manner.
Work well under pressure.
Monitor dining room for empty dishes and glasses.
Make recommendations based on dietary restrictions.
Be patient with difficult customers.
Keep track of multiple tables simultaneously.
Provide accurate information about the status of the order.
Notify customers of any delays in the kitchen.
Communicate effectively with kitchen staff regarding special requests and modifications.
Follow sanitation guidelines when handling food and beverages.
Assist fellow servers as needed.
Provide exceptional customer service at all times.
Offer specials and promotions to repeat customers.
Provide high-quality service to VIP guests.
Keep track of inventory levels and report discrepancies to management.
Check restaurant sections frequently for any issues or potential problems.
Avoid making mistakes, such as forgetting items or delivering incorrect orders.
Suggest dessert menus to diners who have completed their meals.
Make sure tables are properly set before the customers arrive.
Pay attention to small details, such as whether customers need extra napkins or utensils.
Advise customers of any changes that may affect their dining experience.
Stay updated on menu changes and specials.
Handle food allergies and dietary restrictions with care.
Provide recommendations based on customer preferences.
Listen carefully to customer feedback.
Learn about new ingredients and dishes.
Offer pairing suggestions for wines and entrees.
Respect customer privacy and confidentiality.
Prioritize customer satisfaction above all else.
Follow opening and closing procedures thoroughly.
Maintain a professional appearance at all times.
Offer refills on beverages frequently.
Monitor the freshness of food and drinks.
Notify management of any issues or complaints from customers.
Keep track of daily sales numbers and report them to management.
Attend to special requests promptly and courteously.
Help set up and break down restaurant events when necessary.
Be aware of promotions and discounts available to customers.
Provide a quick service to guests who are in a hurry.
Show appreciation for repeat business.
Keep work stations clean and organized.
Help train new servers when needed.
Adhere to dress code policies.
Demonstrate proficiency in using point-of-sale systems.
Maintain an upbeat and positive attitude throughout shifts.
Engage in friendly conversations with guests without crossing personal boundaries or making inappropriate comments.
Answer questions about the restaurant's history, menus, and other information accurately and confidently.
Make sure that utensils are polished and free of spots or stains before serve meals.
Communicate effectively with kitchen staff regarding modifications or special requests.
Understand how to handle difficult or upset customers without escalating the situation or making it worse.
Know how to read customers' body language and adjust service accordingly.
Be proactive in resolving potential issues before they become problems.
Keep track of time accurately in order to provide timely service and manage breaks effectively.
Communicate effectively with other servers and restaurant staff to ensure a seamless dining experience for all guests.
Know how to handle cash and credit card payments securely and efficiently.
Understand how to safely handle food, including proper storage, preparation, and cooking techniques.
Be able to multitask effectively while remaining focused on delivering excellent customer service.
Remain calm under pressure and be able to quickly adapt to unexpected situations or changes in the restaurant's needs.
Show respect and professionalism when interacting with customers, regardless of their personality or attitude.
Develop positive relationships with repeat customers by remembering their names and preferences, as well as providing personalized service.
Collaborate with other restaurant staff to promote teamwork, communication, and efficiency.
Continuously seek out ways to improve customer service and enhance the dining experience for all guests.
Stay up-to-date on trends in the food and hospitality industry, as well as new technologies and tools that can help streamline processes and improve customer satisfaction.