Restaurant Worker Goals and Objectives Examples
Memorize the restaurant's menu and specials.
Provide excellent customer service to all guests.
Efficiently take and input orders into the computer system.
Keep dining areas clean and organized throughout shift.
Consistently upsell menu items to increase sales.
Accurately handle payment transactions and make change.
Follow all safety and sanitation procedures in food handling and preparation.
Maintain a positive attitude and demeanor at all times.
Work effectively in a team environment with other restaurant workers.
Prepare food items according to recipe specifications.
Keep inventory and restock supplies as needed.
Handle high-pressure situations with calmness and professionalism.
Stay up-to-date on new menu items and any restaurant changes.
Respectfully address guest complaints and concerns.
Be punctual and arrive on time for all shifts.
Multitask effectively during busy meal periods.
Anticipate and fulfill guests' needs before they have to ask.
Ensure that all tables are properly set and cleaned before and after each use.
Continuously improve service skills through training and experience.
Attend all mandatory meetings and training sessions.
Learn proper wine and beer pairing recommendations for the menu items.
Use suggestive selling techniques to increase sales of desserts or add-ons.
Properly wrap leftovers for guests to take home if requested.
Follow the dress code and grooming standards of the restaurant.
Communicate effectively with kitchen staff to ensure timely delivery of orders.
Monitor food quality and presentation to ensure consistency across all meals.
Notify management immediately of any equipment malfunctions or supply shortages.
Assist in setup and breakdown of restaurant opening and closing procedures.
Take pride in the overall appearance and cleanliness of the restaurant.
Handle any special requests or dietary restrictions of guests with care and accuracy.
Respectfully decline inappropriate behavior or language from guests.
Be knowledgeable of the surrounding area to offer recommendations for activities or attractions.
Maintain a professional tone and demeanor on all phone interactions with guests.
Respond promptly to all guest inquiries or concerns via email or social media.
Participate in team-building exercises and events to improve morale.
Follow proper cash-handling procedures at all times.
Attend to guests with disabilities or special needs with extra care and attention.
Arrive prepared with necessary equipment and tools for the shift.
Report any potential health hazards or environmental concerns to management immediately.
Continuously strive to increase sales revenue through exceptional service and personalized attention.
Stay up-to-date on industry trends and emerging technologies.
Accurately track and report tips and gratuities earned during shifts.
Provide regular feedback to management on ways to improve guest experience.
Continuously expand knowledge of cocktail preparation and mixology techniques.
Attend local food festivals and events to network with other industry professionals.
Demonstrate a commitment to sustainability by reducing waste and conserving energy whenever possible.
Keep up-to-date records of inventory, orders, and deliveries.
Offer creative solutions to complex guest requests or problems.
Provide personalized recommendations for guests based on their preferences and tastes.
Continuously assess and improve time-management skills to increase efficiency during busy shifts.
Maintain a calm and composed demeanor when dealing with difficult or irate guests.
Lead by example by following all restaurant policies and procedures consistently.
Effectively handle multiple phone lines and take orders over the phone.
Be proactive in preventing and resolving conflicts between guests or coworkers.
Respond quickly to any safety or security issues that arise in the restaurant.
Provide exceptional service to all guests regardless of their age, ethnicity, or background.
Continuously improve knowledge of different types of cuisine and cooking techniques.
Be open-minded and adaptable to new changes or policies implemented by management.
Stay organized throughout a shift by keeping track of multiple tasks and responsibilities.
Take ownership of mistakes and work towards finding a solution without blaming others.
Be mindful of the guest experience from the moment they enter the restaurant until they leave.
Demonstrate proficiency in using POS and reservation systems.
Be prepared to handle large parties or events with extra care and attention to detail.
Follow through on all promises made to guests, such as accommodating special requests or providing follow-up communication.
Work collaboratively with kitchen staff to ensure timely delivery of food items.
Continuously seek feedback from coworkers to improve performance and build stronger relationships.
Prioritize tasks based on urgency and importance during busy shifts.
Stay focused on the overall goals of the restaurant and work towards achieving them consistently.
Quickly adapt to changing priorities or demands during a shift.
Treat all guests with respect and professionalism, even in challenging situations.
Effectively communicate with coworkers to ensure a smooth flow of operations during meal periods.
Continuously strive to exceed guest expectations through exceptional service.
Keep track of guest preferences and allergies to provide a personalized experience during future visits.
Seek out opportunities for professional development and career advancement within the industry.
Take initiative to improve processes or procedures within the restaurant.
Be proactive in providing suggestions or feedback to management on ways to improve the guest experience.
Demonstrate a strong work ethic by consistently showing up on time and completing tasks effectively.
Take responsibility for maintaining a high level of cleanliness and organization throughout the shift.
Stay focused on the guest experience and strive to create memorable moments for them.
Be passionate about the industry, food, and providing exceptional service to all guests who visit the restaurant.