Room Attendant Goals and Objectives Examples
Clean and sanitize guest rooms in accordance with established quality standards.
Dust all surfaces, including furniture, bed frames, and light fixtures.
Vacuum floors, carpets, and upholstery.
Restock cleaning supplies as needed.
Replace linens and towels daily.
Make beds and change linens as required.
Remove used laundry and trash from guest rooms.
Empty wastebaskets and ashtrays and replace liners.
Clean and sanitize bathrooms, including sinks, toilets, showers, and tubs.
Replenish bathroom amenities such as soap, shampoo, and toilet paper.
Check room appliances such as TVs, lamps, and air conditioning units for proper operation.
Report any maintenance issues to management immediately.
Keep carts and equipment clean and organized.
Follow all safety procedures and OSHA regulations.
Attend training sessions as directed by management.
Strive to exceed the expectations of guests at all times.
Respond promptly to guest requests and complaints.
Maintain a positive attitude and professional demeanor at all times.
Work well independently or as part of a team.
Take pride in the cleanliness and appearance of guest rooms.
Ensure that all areas of the room are clean, including corners and baseboards.
Use appropriate cleaning chemicals in the correct quantities.
Follow manufacturer instructions for use of cleaning equipment and chemicals.
Wear proper personal protective equipment when using cleaning chemicals.
Dispose of used cleaning materials according to hotel policy.
Keep hallways and public areas clean and free of clutter.
Assist with special projects as assigned by management.
Complete assigned tasks within allotted time frame.
Be respectful of guest privacy at all times.
Lock guest rooms securely when leaving them unattended.
Communicate effectively with other housekeeping staff members.
Identify and report suspicious activity or people to management immediately.
Help maintain a safe and welcoming environment for guests and employees.
Uphold the hotel's commitment to sustainability and conservation efforts.
Check and replace smoke detector batteries as instructed.
Understand and follow emergency procedures in case of fire, natural disaster or other emergencies.
Use correct posture and body mechanics to prevent injury while performing tasks.
Participate in regular meetings with housekeeping staff to discuss performance and identify areas for improvement.
Maintain a neat and professional appearance at all times.
Address guest needs courteously and efficiently.
Adapt to changes in assignment or work schedules readily.
Cooperate with other departments to ensure smooth operations throughout the hotel.
Use hotel computer systems to update room status accurately.
Ensure that do-not-disturb signs are respected.
Monitor inventory levels of linen, amenities, cleaning supplies, etc., and replenish as needed.
Prioritize tasks based on importance and urgency.
Track progress by keeping records of tasks completed each day.
Respond quickly to sudden demands, such as an unexpected early check-in or late checkout request.
Respond to shift changes with flexibility.
Assist with training new staff members as needed.
Verify that room keys are returned to front desk personnel at the end of each shift.
Ensure that all maintenance issues are reported to appropriate department promptly.
Use housekeeping software applications for managing room assignments and tracking work orders.
Use radio or phone equipment for effective communication with management/hotel staff.
Only enter guest rooms when authorized to do so by guests or management.
Encourage guests to notify the front desk if they need further assistance from housekeeping staff.
Stay alert to potential safety hazards such as wet floors or loose carpets.
Report any accidents or injuries promptly to management/human resources department.
Perform additional duties as assigned by supervisor/manager.
Be punctual and report to work on time for each scheduled shift.
Keep personal work area clean and organized at all times.
Take initiative in identifying areas that need improvement in the housekeeping department.
Foster a spirit of teamwork among housekeeping staff members.
Exhibit flexibility in handling last-minute requests or changes in assignments.
Serve as a role model for other housekeeping staff members by maintaining high standards of performance.
Make recommendations for improving efficiency in housekeeping operations.
Show willingness to help out with extra duties during busy periods or staffing shortages.
Ensure that equipment is cleaned and maintained regularly.
Stay up-to-date on current guest preferences/special requests.
Anticipate guest needs before they arise whenever possible.
Train other employees on best practices for maintaining cleanliness in guest rooms.
Display a high level of professionalism at all times while interacting with guests and colleagues alike.
Demonstrate excellent organizational skills by prioritizing tasks effectively throughout each shift.
Exhibit exceptional attention to detail when cleaning guest rooms.
Set personal goals for improving job performance over time.
Seek feedback from management regarding performance.
Demonstrate adaptability to changing circumstances or requirements on the job.