Shuttle Bus Driver Goals and Objectives Examples
Arrive at work on time every day.
Conduct daily vehicle inspections before starting each shift.
Provide safe transportation for passengers.
Follow all traffic rules and regulations.
Maintain a clean and organized shuttle bus.
Display a friendly and professional demeanor with passengers and colleagues.
Keep accurate records of mileage, fuel consumption, and maintenance services.
Report any accidents or incidents immediately to the supervisor.
Attend regular safety training sessions.
Keep up-to-date with new routes, schedules, and logistics.
Ensure that all passengers are securely fastened with seat belts.
Communicate any changes in the route or schedule to passengers in a timely manner.
Respond to passenger inquiries and complaints in a professional manner.
Provide assistance to elderly and disabled passengers when needed.
Adhere to company policies and procedures at all times.
Practice defensive driving techniques at all times.
Maintain a neat and professional appearance while on duty.
Ensure that the shuttle bus is properly stocked with necessary supplies (e.g., first-aid kit, water bottles).
Make sure that the shuttle bus is equipped with adequate heating or cooling systems according to weather conditions.
Conduct pre-trip and post-trip inspections of the shuttle bus and report any concerns to the supervisor promptly.
Plan ahead for potential traffic delays and adjust the route accordingly to ensure timely arrival at destination points.
Always keep both hands on the steering wheel and remain alert while driving the shuttle bus.
Familiarize yourself with emergency procedures and inform passengers of these procedures during orientation sessions.
Use communication devices (e.g., radio, phone) to maintain contact with dispatchers and other drivers as necessary.
Stop the shuttle bus at designated stops only and avoid making unscheduled stops unless it’s an emergency situation.
Observe passenger behavior and report any unusual activity to the supervisor immediately after completion of the trip.
Always provide a comfortable environment for passengers by adjusting temperature, lights or noise levels as per their requests.
Do not exceed speed limits or drive aggressively as it may lead to endangering passengers’ safety.
Assist passengers in loading and unloading luggage items.
Keep track of scheduled pick-up and drop-off times for each location and ensure that they are met precisely.
Be sure to acknowledge passengers when boarding or disembarking the bus.
Monitor the performance of all mechanical equipment installed inside the shuttle bus regularly.
Keep a record of passenger numbers to have an insight into how much capacity is utilized effectively.
Check for open windows or doors before leaving any location.
Remain calm in emergencies like accidents, natural calamities, etc., and take appropriate actions as per instructions from authorities.
Drive according to weather conditions – slow down during rain or snowfall, for instance.
Maintain a positive attitude towards the job, passengers, and colleagues.
Avoid operating the shuttle bus under the influence of alcohol, drugs or medication that affects driving ability.
Attend refresher courses periodically to stay up-to-date on the latest industry trends or laws affecting shuttle bus driving.
Be patient with passengers who may require extra assistance or have special needs.
Aim for a smooth ride that does not jerk abruptly or sway excessively.
Maintain excellent time management skills so that you can always arrive at destinations on time.
Be respectful of other drivers on the road and give them due space when changing lanes or turning.
Take care of your health – get adequate sleep, eat well, hydrate frequently, and exercise regularly.
Be proactive in reporting problems with the shuttle bus, such as malfunctions or breakdowns, as soon as they occur.
Be familiar with all pick-up points to avoid getting lost during trips.
Address any safety deficiencies by repairing faulty equipment like brakes, tires, mirrors, etc., addressing interior hazards like frayed carpets or loose seating.
Take note of specific passenger preferences (temperature settings, music) and accommodate them whenever possible.
Report any unruly behavior of passengers to management if it poses a threat to safety.
Maintain an appropriate speed limit at all times based on road conditions and weather factors.
Inform passengers about estimated time of arrival and any detours or special considerations affecting their trip when picking them up.
Ensure the cleanliness of interior spaces like passenger seats, flooring, windows etc., are spotless between each trip.
Be consistent in observing safety rules regarding passenger load limits, secure storage of luggage items, adherence to seatbelt regulations, etc.
Maintain a calm demeanor when dealing with difficult situations with customers or coworkers.
Conduct regular checkups on personal hygiene and grooming to create a comfortable environment for passengers.
Discourage unauthorized smoking, eating, drinking or littering habits among passengers while onboard shuttle buses.
Identify problem areas within routes (traffic congestion spots) and take alternate routes where available to minimize wait times for passengers.
Complete required paperwork fully and accurately using appropriate forms for reporting any accidents, damages or incidents occurring while driving shuttle buses.
Focus on developing strong working relationships with fellow employees, supervisors, office staff members, clients or customers served by your employer.
Communicate well with dispatchers when making arrangements for pick-ups/drop-offs while ensuring coordination of schedules is seamless.
Avoid speaking on cell phones or engaging in text messaging while driving shuttle buses as it can distract attention away from driving tasks at hand negatively.
Remain knowledgeable about the rules governing transportation services provided by your employer through ongoing training sessions offered by your employer.
Follow all established protocols related to customer service excellence standards established by your company's management team.
Arrive at locations safely by carefully planning navigation routes and adhering to traffic laws consistently throughout each journey made with commuters onboard shuttles.
Understand local geography through constant review of maps so that routes are planned efficiently including taking advantage.