Slot Technician Goals and Objectives Examples
Maintain, repair, and install slot machines.
Ensure slot machines are functioning properly at all times.
Provide exceptional customer service to casino guests.
Keep accurate records of all work performed on each machine.
Keep up-to-date with current industry trends.
Analyze and troubleshoot equipment failures and malfunctions.
Respond promptly to machine malfunctions and breakdowns.
Install new software and firmware updates as required.
Identify and report any suspicious activity related to slot machines.
Ensure all slot machines meet regulatory standards.
Conduct regular inspections of all slot machines for any signs of damage or wear and tear.
Train new employees on how to operate and maintain slot machines.
Maintain a clean and organized workspace.
Collaborate with other technicians to diagnose and fix complex issues.
Monitor the performance of each machine and report any changes to management.
Stay informed about new products and technologies in the field.
Develop preventative maintenance schedules for all slot machines.
Provide support to other departments within the casino as needed.
Assist with special events and promotions as required.
Troubleshoot network and connectivity issues involving slot machines.
Respond quickly to emergency situations involving slot machines.
Keep inventory of necessary parts and tools up-to-date.
Attend training sessions to learn about new equipment and techniques.
Stay up-to-date with all safety procedures and protocol.
Communicate effectively with team members and managers.
Adapt to changing priorities and responsibilities as needed.
Maintain a positive attitude when dealing with difficult customers or situations.
Provide input on equipment purchasing decisions.
Continuously improve technical skills through ongoing education and training opportunities.
Maintain a high level of technical knowledge in order to properly maintain all slot machines.
Inspect and test newly acquired or reconditioned slot machines.
Keep up-to-date with industry products, slot games and equipment.
Work within established guidelines and policies to diagnose and repair machines.
Assist other departments as directed by supervisor.
Share knowledge, ideas and best practices with other technicians.
Perform clean and routine maintenance on machines to ensure proper machine performance.
Perform preventative maintenance procedures as part of a scheduled maintenance program.
Ensure work area is kept clean and organized; maintain accurate records of machines serviced.
Test machines after repairs are completed to ensure proper function.
Record all parts used for repairs accurately and return unused parts to inventory.
Diagnose and repair issues related to slot machines and peripheral equipment.
Provide timely updates to management on machine repair status.
Participate in training activities designed to improve technician skills and knowledge.
Ensure that all company policies and procedures are followed at all times.
Maintain a safe and clean work environment at all times.
Work effectively in a team setting with other technicians and departments.
Provide friendly, courteous, and professional customer service to casino guests.
Be available to work flexible hours, including weekends and holidays.
Remain current with industry standards, regulations, and trends.
Follow all safety protocols and wear appropriate safety gear when working on equipment.
Troubleshoot issues with electronic components, including circuit boards, microprocessors, and power supplies.
Communicate effectively with customers to explain complex technical issues in non-technical terms.
Repair, replace, or maintain all mechanical parts of slot machines, including coin acceptors, bill validators, hoppers, and reels.
Install new software or firmware updates to improve slot machine performance or update game libraries.
Provide input on the design of new slot machines or features.
Create reports on machine performance or repair history as requested.
Test new machines, software, or features prior to installation in the casino floor.
Fastidious about cleanliness and organization to maintain machines to the highest possible standards.
Study and test slot machine simulations to diagnose problems more effectively.
Use well-developed troubleshooting skills to quickly resolve issues with software, hardware or mechanical components.
Ensure all company policies and procedures are followed at all times.
Monitor and analyze levels of machine activity to determine areas for improvement.
Be able to identify and report any instances of fraud or cheating at machines.
Maintain a high level of accuracy when conducting inventory counts or tracking machine parts.
Work independently or as part of a team to achieve departmental goals and objectives.
Establish a good working relationship with other departments within the casino environment.
Provide suggestions to management to make improvements in technician performance or customer satisfaction.
Clearly communicate technical information, both orally and in writing, to non-technical personnel.
Meet with vendors or suppliers as needed to obtain parts or services for slot machines.
Conduct regular safety checks on slot machines and equipment, ensuring they're safe for players and staff.
Keep an organized record of each machine’s faults and the repairs that have been made.
Analyze machine data and operator reports to identify trends and potential problems.
Verify program coding to ensure it's error-free and up-to-date with regulations and standards.
Keep abreast of all new developments in the field and continuously improve skills through training programs.
Test newly installed machines to ensure they comply with technical specifications and work correctly.
Create detailed documentation of processes, procedures, and maintenance schedules for use by other technicians.
Collaborate with other departments, such as security, compliance, marketing and finance, to optimize performance of slot machines.
Recommend purchases of new equipment, tools or software to enhance machine maintenance and repair.
Maintain a high level of accuracy in keeping inventory records for spare parts and replacement items.
Provide exemplary customer service by quickly responding to customers’ queries, problems, and complaints.