Switchboard Operator Goals and Objectives Examples
Answer all incoming calls within three rings.
Greet callers in a friendly and professional manner.
Transfer calls to the appropriate departments or individuals.
Take accurate messages and deliver them promptly.
Provide information about company products, services, and promotions as requested.
Maintain a positive and helpful attitude towards all callers.
Offer assistance and support to colleagues as needed.
Manage multiple phone lines simultaneously.
Operate office equipment including computers and fax machines.
Schedule appointments and maintain calendars for executives.
Keep detailed records of calls and messages received and delivered.
Follow up with callers to ensure their needs have been addressed.
Adapt to changing situations and priorities quickly and efficiently.
Display excellent time management skills.
Maintain confidentiality and discretion when handling sensitive information.
Prioritize urgent calls and escalate them to appropriate personnel.
Demonstrate sound judgment when making decisions related to call routing and message delivery.
Resolve caller complaints and issues professionally and diplomatically.
Monitor voicemail messages and promptly respond to them.
Update contact lists and phone directories regularly.
Attend training sessions to improve skills and knowledge.
Collaborate with other departments to ensure smooth operation of phone system.
Monitor phone lines during busy periods to prevent call overflow.
Ensure that all call transfers are executed correctly.
Conduct oneself with professionalism at all times.
Actively listen to callers and provide thoughtful responses.
Remain calm and composed under pressure.
Display empathy and understanding towards frustrated or upset callers.
Perform routine maintenance on phone system equipment.
Actively participate in team meetings and brainstorming sessions.
Develop creative solutions to address common problems encountered on the job.
Communicate effectively with colleagues and superiors.
Meet or exceed performance targets set by management.
Work effectively with individuals from diverse backgrounds.
Provide feedback to management on potential improvements to phone system procedures.
Stay up-to-date on industry trends and best practices.
Make recommendations for process improvements to increase efficiency.
Ensure that all callers are connected to the appropriate extensions.
Respond to emails and other written correspondence in a timely manner.
Maintain a pleasant and professional demeanor, even during high-stress situations.
Keep accurate records of all calls handled, including time, date, and nature of call.
Adapt to new phone systems or equipment as needed.
Conduct oneself with honesty and integrity at all times.
Promote a positive image of the company through excellent customer service.
Display flexibility when handling unexpected situations or tasks.
Show initiative by proposing new ideas or solutions to problems.
Communicate effectively with non-native English speakers.
Handle confidential or sensitive information with discretion.
Remain focused and alert during long periods of sitting and answering calls.
Provide assistance to visitors or walk-in customers as needed.
Display strong problem-solving skills when dealing with difficult callers.
Continually strive to improve skills and knowledge related to job duties.
Utilize active listening skills when speaking with callers.
Have a thorough understanding of company policies and procedures related to the phone system.
Ensure that all messages are delivered accurately and promptly.
Develop strong working relationships with colleagues and superiors.
Keep abreast of changes in companies or departments that may impact call routing or message delivery.
Record all voicemail messages and ensure that they are delivered to the appropriate personnel.
Complete administrative tasks as assigned by management.
Manage multiple projects simultaneously, prioritizing duties as necessary.
Actively participate in training sessions to enhance skills and knowledge.
Keep accurate records of all appointments scheduled and attended.
Attend to urgent matters quickly and efficiently.
Provide backup support to other switchboard operators as needed.
Display excellent customer service skills, even in challenging situations.
Remain calm and professional during emergency situations or crises.
Stay composed when dealing with angry or frustrated callers.
Make use of problem-solving skills to resolve difficult situations.
Communicate effectively with individuals from different cultural backgrounds.
Maintain a positive attitude toward all job duties.
Keep accurate records of all calls handled, including information related to call resolution.
Work independently while remaining a team player.
Respond promptly to incidents reported through the phone system.
Meet deadlines and deliver high-quality work under pressure.
Ensure that all calls are documented properly in the company's database or tracking system.
Display initiative by suggesting process improvements or ways to enhance customer service.
Show attention to detail when inputting caller information into the system.
Attend to all voicemail messages promptly and accurately.
Participate in team-building activities and events.
Take pride in providing exceptional customer service at all times.