Table Games Dealer Goals and Objectives Examples
Demonstrate proficiency in dealing various table games such as Blackjack, Roulette, Craps, and Baccarat.
Consistently maintain a professional appearance and demeanor while on the job.
Create a positive and welcoming atmosphere for customers at the table.
Accurately calculate bets and payouts with speed and accuracy.
Ensure that all game rules and regulations are followed by both players and the dealer.
Maintain an active knowledge of current industry trends and changes to game rules.
Collaborate with other dealers to ensure a smooth flow of the game.
Provide excellent customer service to all players at the table.
Deal effectively with difficult customers or situations.
Handle cash and chips in a responsible and secure manner.
Continuously strive to improve efficiency and speed in dealing.
Keep the table clean and organized at all times.
Communicate clearly and effectively with customers and colleagues.
Work effectively in a fast-paced environment with constant distractions.
Be able to work long hours standing up without requiring breaks.
Provide accurate information about the casino's promotions and events.
Keep track of the time played by customers at the table.
Report any suspicious behavior or cheating attempts to the supervisor immediately.
Follow all safety protocols when handling equipment and materials.
Meet attendance expectations without absenteeism or tardiness.
Stay focused on the task at hand despite distractions or interruptions.
Be proactive in resolving conflicts or misunderstandings between customers.
Be flexible with schedule changes or last-minute assignments.
Participate in ongoing training sessions to improve skills and knowledge of the job.
Maintain confidentiality regarding customer information and casino operations.
Respond promptly to requests or needs from customers or supervisors.
Handle large amounts of money responsibly and accurately.
Be able to work well under pressure without getting flustered or overwhelmed.
Attend staff meetings and training sessions as required.
Show initiative in identifying areas for improvement or inefficiencies in workflow.
Maintain a positive attitude towards coworkers and management at all times.
Provide constructive feedback to colleagues in a respectful manner.
Adhere to company policies and procedures at all times.
Manage time effectively to ensure all tasks are completed in a timely manner.
Develop a strong understanding of each game's payout structure and odds.
Build rapport with regular customers to enhance their experience at the casino.
Attend to customer needs promptly and courteously.
Build relationships with colleagues to enhance teamwork and collaboration.
Foster a spirit of cooperation among team members at the table.
Ensure the accuracy of all transactions at the table throughout each game.
Stay up-to-date on new products or technology used in table games dealing.
Adapt quickly to changing circumstances or unexpected situations during gameplay.
Understand when to seek assistance from supervisors or security personnel if needed.
Keep abreast of gaming industry news and developments to remain knowledgeable about best practices in table games dealing.
Build trust with customers by demonstrating honesty, fairness, and integrity in all dealings with them.
Encourage repeat business by providing exceptional customer service every shift.
Understand how to manage payouts efficiently while ensuring accuracy and fairness.
Commend colleagues for outstanding work or achievements where appropriate.
Take ownership of mistakes made on the job and work to correct them quickly and effectively.
Be responsive and attentive to customer questions or concerns, providing satisfactory answers where possible.
Remain alert at all times throughout each game shift, anticipating potential issues before they arise.
Stay vigilant against scams or unethical behavior by both customers and other employees.
Maintain strict adherence to confidentiality agreements regarding customer information or company trade secrets.
Actively participate in company-sponsored charity events or initiatives wherever possible.
Be willing to take on additional responsibilities whenever necessary to support team goals.
Continuously develop new strategies for improving customer satisfaction levels at the table.
Build rapport with colleagues across different departments within the organization.
Contribute constructively to team meetings by offering new ideas, insights, or perspectives.
Support fellow team members in achieving their objectives by providing assistance wherever needed.
Remain calm and composed under high-pressure situations or periods of elevated activity.
Know when to escalate problems or concerns to higher authorities within the organization.
Set performance benchmarks for yourself that are both achievable but also stretch your capabilities.
Embrace constructive feedback from colleagues or superiors as opportunities for growth and improvement.
Prioritize tasks according to their urgency or importance level, ensuring nothing falls through the cracks.
Remain resilient even in challenging circumstances where setbacks or obstacles may arise.
Focus on customer retention strategies as a means of building loyalty and repeat business.
Foster positive working relationships with vendors, suppliers, or service providers as necessary.
Continually expand your knowledge of gaming regulations, laws, or statutes governing casinos.
Demonstrate an unwavering commitment to ethical principles in all dealings with customers or colleagues.
Proactively manage risks associated with dealing table games, including financial risks and reputational risks.
Use technology tools such as CRM systems, data analytics platforms, or reporting software to gather insights into customer behavior patterns.
Build your personal brand as an expert in table games dealing by writing articles, speaking at conferences, or participating in industry events.
Continually seek out learning opportunities that can help you grow professionally, such as attending seminars, workshops, or webinars.
Be open-minded and adaptable when it comes to learning new skills, techniques, or approaches for dealing table games.
Foster inclusive working environments that welcome diversity of thought, background, culture, race, gender identity, or sexual orientation.
Build trusted networks of contacts within the industry who can provide referrals or recommendations for new opportunities.
Seek feedback from customers directly about their experiences at the table, often via surveys or comment cards.
Leverage social media platforms such as LinkedIn, Twitter, or Instagram to connect with influencers in the gaming industry.
Train new dealers in accordance with company procedures.
Participate in promotional events aimed at increasing casino revenue.