Technology Specialist Goals and Objectives Examples
Develop and implement new technology systems that improve efficiency.
Stay up-to-date with emerging technologies within the industry.
Maintain a high level of customer satisfaction through timely and effective resolution of technical issues.
Ensure all technology systems are running efficiently and effectively at all times.
Analyze, diagnose and troubleshoot complex technical issues.
Streamline existing technology processes to reduce downtime and increase productivity.
Provide training to staff on new technologies and tools as needed.
Conduct research on new products and recommend appropriate solutions to meet business requirements.
Develop and maintain documentation including user guides and manuals for all technology systems.
Monitor IT security and ensure all software is kept up to date with the latest security patches.
Manage software and hardware assets to ensure their optimum use.
Develop and implement a disaster recovery plan in case of data loss or system failure.
Implement best practices for data backup and storage.
Work closely with other departments to develop project timelines and deliverables.
Participate in the evaluation of vendor proposals for hardware and software purchases.
Develop strategies to minimize the impact of downtime caused by maintenance or upgrades.
Continuously evaluate and review internal processes to identify areas for improvement.
Develop and maintain relationships with key stakeholders within the organization.
Provide regular reporting on system performance metrics.
Implement continuous monitoring of systems to detect potential problems before they occur.
Identify opportunities to automate manual processes in order to improve efficiency.
Evaluate the effectiveness of current IT policies and procedures and recommend changes where necessary.
Provide support for remote employees working from home or offsite locations.
Ensure that all hardware and software comply with relevant industry standards.
Provide input into the development of the IT budget and ensure that costs are managed effectively.
Create and maintain an inventory of all hardware and software assets.
Develop and implement a network security strategy to protect sensitive data.
Monitor network traffic to identify potential security breaches.
Act as the primary point of contact for all hardware and software vendors.
Manage software licenses to ensure compliance with licensing agreements.
Test new releases of software before deployment to ensure compatibility with existing systems.
Monitor hardware utilization to ensure that there are no bottlenecks or performance issues.
Develop relationships with external IT consultants to leverage expertise when necessary.
Build strong relationships with internal stakeholders in order to understand their needs and requirements.
Attend industry events and conferences to stay up-to-date with the latest developments in technology.
Ensure that all users have access only to the data they are authorized to view.
Monitor system performance using appropriate tools and techniques.
Provide training on basic computer skills for non-technical users.
Manage the installation of new software updates and patches.
Define and test disaster recovery plans for all critical systems.
Develop procedures for handling security incidents and breaches.
Collaborate with other departments on cross-functional projects and initiatives.
Troubleshoot hardware problems related to desktops, laptops, printers, etc.
Maintain accurate records of IT equipment inventory, warranties, and contracts.
Develop workflows for common tasks in order to improve efficiency and accuracy.
Provide technical support for teleconferencing, videoconferencing, and web conferencing systems.
Manage relationships with external vendors providing IT services including cloud-based services, hosting, etc.
Participate in hiring process for new IT staff members as needed.
Lead regular team meetings to discuss ongoing projects, team goals, etc.
Mentor junior IT staff members by providing guidance, support, and feedback on their professional development goals.
Collaborate with internal stakeholders to develop strategic plans for IT projects and initiatives.
Prepare cost-benefit analyses for proposed technology investments and present them to senior management for approval.
Coordinate with external audit teams during security assessments or other audits as needed.
Develop, implement, and monitor internal controls to ensure compliance with regulatory requirements.
Ensure that all technology systems meet accessibility standards for disabled users.
Provide support for mobile devices such as smartphones and tablets used by staff members.
Monitor system logs for signs of unauthorized access or other security breaches.
Create dashboards or other graphical representations of performance data for easy consumption by senior management or other stakeholders.
Monitor user activity logs for signs of inappropriate or suspicious behavior that could indicate a security breach.
Develop and maintain policies related to data retention, backup, archiving, encryption, etc., in compliance with legal requirements and best practices in information governance.
Manage relationships with third-party service providers including ISPs, SaaS vendors, etc., including contract negotiations, SLA management, etc.
Serve as lead technical expert providing guidance on complex technical issues to the rest of the team; assign work/tasks based upon individual skill sets.
Develop project plans outlining milestones, resources required, timeline dependencies, risks & issues, etc; ensure projects are delivered on-time, on-budget, & within scope.
Develop measures/metrics for success/failure/quality control & report findings back to senior management.
Establish SLAs (Service Level Agreements) for IT services provided by the team; develop KPIs (Key Performance Indicators) to measure team performance against agreed-upon targets.
Regularly communicate progress reports on ongoing projects/initiatives via email, meetings/presentations.
Develop & maintain disaster recovery & business continuity plans/procedures.
Participate in vendor selection process researching potential vendors' references/portfolios; draft RFPs (requests for proposal)/RFIs (requests for information)/RFQs (requests for quotation); negotiate pricing/terms with vendors.
Take ownership over high-priority issues ensuring they get resolved quickly; actively track problems until they are resolved.
Establish & maintain logging policies/procedures that capture important details about system events across multiple platforms/applications/devices – create alerts that notify administrators if specific events occur.
Review logs regularly looking for anomalous activity/outliers; investigate further if necessary & escalate issues as needed.
Create incident response plan detailing steps each stakeholder should take in case of specific scenarios; regularly hold annual tabletop exercises testing the plan.
Perform regular vulnerability assessments scanning systems/applications looking for known vulnerabilities; share results with affected stakeholders prioritizing remediation.
Collect user feedback regarding IT services provided by the team; use feedback to optimize service delivery.
Map out existing information architecture documenting how information flows through various systems & applications; work with stakeholders on optimization strategies.
Automate repetitive tasks wherever possible in order to save time/resources; develop scripts/bots which perform tasks automatically.
Track SLA/KPI performance data over time – use data analysis & patterns discovered therein to make recommendations/changes leading to improved performance.