Ticketing Agent Goals and Objectives Examples
Achieve a customer satisfaction rating of 90% or higher.
Respond to all customer inquiries within 24 hours.
Complete at least 10 ticketing transactions per day.
Maintain accurate records of all ticketing transactions.
Stay up-to-date with changes in airline policies and procedures.
Process each transaction within the required timeframe.
Provide customers with accurate and timely information about flights, fares, and schedules.
Ensure all customer requests are handled professionally and efficiently.
Offer additional services such as travel insurance, car rentals, and hotel bookings.
Provide excellent customer service skills at all times.
Demonstrate exemplary communication skills both verbally and in writing.
Maintain professional relationships with airlines, travel agents, and other vendors.
Continuously improve knowledge of airline industry trends and developments.
Assist customers with special needs or requirements.
Attend training sessions and seminars to improve job performance.
Meet daily, weekly, and monthly sales targets.
Upsell premium seats and upgrades to customers.
Resolve customer complaints quickly and effectively.
Handle difficult customers with patience and professionalism.
Work closely with other departments within the company to ensure smooth operations.
Adapt to changing work environments and schedules.
Provide prompt refunds for cancelled flights or services.
Handle confidential information with care and discretion.
Maintain cleanliness and orderliness of work area.
Ensure compliance with all company policies and regulations.
Handle cash and credit card payments securely and accurately.
Submit timely reports to supervisors as requested.
Identify potential fraudulent activities and report them immediately.
Participate in team building activities to foster a positive work environment.
Take ownership of customer issues until they are resolved satisfactorily.
Display a professional appearance and demeanor at all times.
Demonstrate proficiency in using ticketing software and other technology.
Maintain a positive attitude even in stressful situations.
Attend customer conferences and events to promote the company's services.
Take on additional responsibilities as assigned by management.
Communicate effectively with team members and build strong working relationships.
Ensure all equipment is functioning properly and report any malfunctions immediately.
Attend monthly or quarterly training sessions to keep up-to-date with company policies and procedures.
Actively participate in training sessions by asking questions, taking notes, and providing feedback.
Provide accurate information regarding flight schedules and fares to customers, including changes and cancellations.
Demonstrate knowledge of airport procedures and regulations.
Continuously improve sales techniques to increase revenue generation.
Manage customer payment transactions efficiently and accurately.
Maintain a positive attitude when dealing with difficult customers.
Collaborate with colleagues to share knowledge and provide support when needed.
Handle confidential customer information responsibly.
Keep customer information up-to-date and accurate in the database system.
Develop strategies to attract new customers and retain existing ones.
Use social media platforms to promote the company's services.
Respond promptly to emails, phone calls, and other messages from customers.
Strive to meet or exceed all performance metrics set by the company.
Keep up with changes in the airline industry to ensure high-quality service to customers.
Work closely with other departments within the company to resolve customer issues.
Build strong relationships with travel agents and other vendors to expand the company's reach.
Monitor ticket sales trends to identify opportunities for growth.
Gather customer feedback and provide recommendations for improvement.
Analyze customer data to develop targeted marketing strategies.
Create customized travel itineraries for customers based on their preferences.
Build brand awareness through promotional campaigns and events.
Demonstrate understanding of airline regulations and policies.
Attend industry conferences to expand knowledge and network with other professionals.
Provide excellent customer service during high-volume periods, such as holidays or peak travel times.
Handle emergency situations effectively and calmly.
Cross-sell products and services to customers to increase revenue.
Build long-term relationships with customers to encourage repeat business.
Maintain a positive image of the company at all times.
Follow company guidelines and procedures for handling customer complaints and issues.
Share best practices with colleagues to improve overall performance.
Continuously seek out opportunities for personal and professional growth.
Demonstrate an understanding of cultural differences when dealing with international customers.
Manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
Stay up-to-date with changes in technology and implement new tools and techniques to improve efficiency.
Collaborate with supervisors to identify areas for improvement and develop action plans.
Provide training and guidance to new team members as needed.
Participate in meetings to share updates and discuss issues affecting job performance.
Stay informed about competitors' offerings and strategies.
Develop creative solutions to improve customer experience.
Foster a positive work environment through teamwork, collaboration, and communication.
Continually seek feedback from customers and colleagues to improve performance.
Be accountable for job performance and take ownership of mistakes when they occur.