Unit Secretary Goals and Objectives Examples
Maintain patient confidentiality at all times.
Continuously update and maintain patient charts.
Accurately transcribe physician orders.
Maintain accurate patient census.
Answer phone calls in a timely and professional manner.
Monitor and order supplies as needed.
Coordinate patient admissions and discharges.
Demonstrate excellent organizational skills.
Be proficient in the use of computer software and technology.
Provide excellent customer service to patients and visitors.
Communicate effectively with healthcare team members.
Assist nurses with tasks as needed.
Be familiar with medical terminology.
Attend continuing education classes to stay up-to-date on industry trends and changes.
Follow hospital policies and procedures.
Display a positive attitude and demeanor at all times.
Work collaboratively with other unit secretaries and staff.
Manage multiple tasks simultaneously.
Keep the unit environment clean and organized.
Meet deadlines for completing tasks and projects.
Resolve conflicts in a professional manner.
Deliver accurate documentation of events and patient care activities.
Respond quickly to emergencies or urgent requests.
Actively listen to patients, family members and healthcare providers.
Adapt to changing situations with flexibility and ease.
Demonstrate critical thinking abilities.
Understand and follow HIPAA regulations.
Notify appropriate personnel of any concerns or issues.
Prioritize tasks based on urgency and importance.
Display attention to detail in all tasks performed.
Stay current on unit-specific policies and procedures.
Support team members in their duties.
Follow safety protocols to prevent accidents or injuries.
Maintain a well-stocked unit supply closet.
Provide support to patients and families during difficult times.
Monitor patient activity and report changes to nurse promptly.
Complete assigned tasks in a timely manner.
Continuously evaluate and improve processes.
Strive for excellence in all areas of work.
Participate in quality improvement initiatives.
Attend meetings with healthcare team members to discuss patient care.
Handle confidential information with discretion.
Be able to effectively handle stress and pressure.
Demonstrate respect for diversity and cultural differences.
Provide clear and concise instructions to patients and families.
Follow ethical standards in all decisions and actions.
Display strong problem-solving skills.
Foster a positive work environment.
Follow infection control protocols to protect patients, staff and visitors.
Stay up-to-date on emergency preparedness procedures.
Be able to operate equipment for various tasks.
Recognize the importance of teamwork in achieving goals.
Maintain confidentiality of personnel files and records.
Follow proper protocol when handling medication.
Provide assistance to healthcare providers as needed.
Maintain a professional appearance at all times.
Demonstrate proficiency in medical terminology and abbreviations.
Be able to communicate clearly and effectively with others.
Contribute to a welcoming atmosphere for patients and visitors.
Take initiative in completing tasks without direct supervision.
Be able to adapt to new software or technology.
Provide efficient and accurate data entry support.
Respond promptly to physician requests or inquiries.
Create a welcoming environment for patients admissions and discharges.
Ensure the safety of the unit environment by reporting hazards or unsafe conditions.
Remain calm and professional in high-pressure situations.
Maintain open communication with other team members about changes or updates.
Display proficiency in Microsoft Office programs such as Excel and Word.
Display excellent customer service skills when interacting with patients, visitors, and staff.
Collaborate with healthcare providers to provide the best possible patient care outcomes.
Provide a sense of comfort and compassion to patients and families.
Identify opportunities for process improvement and suggest changes as needed.
Participate in staff education and training sessions.
Display strong attention to detail when reviewing medical records.
Ensure patient satisfaction through excellent communication and service.
Conduct oneself in a professional and courteous manner at all times.
Demonstrate proficiency in scheduling appointments and procedures.
Contribute to maintaining a safe and healthy work environment for all team members.
Provide support to patients during difficult or emotional moments.
Respond promptly to all patient inquiries or concerns.