Valet Goals and Objectives Examples
Greet guests with a warm and welcoming demeanor.
Offer to help guests with their bags and luggage.
Ensure that all guest vehicles are parked safely and securely.
Drive guest vehicles in a careful and responsible manner.
Maintain a clean and organized valet area.
Assist guests with directions and recommendations for local attractions.
Monitor parking lot to ensure safety and security of guest vehicles.
Keep track of keys and ensure they are returned promptly to guests.
Follow all traffic laws and regulations when driving guest vehicles.
Always maintain a professional appearance and attitude.
Assist guests with loading and unloading their luggage.
Be knowledgeable about the hotel's amenities and services.
Communicate effectively with other members of the staff.
Manage parking lot traffic during peak hours.
Keep track of inventory of parking spots and availability.
Treat all guests with respect, regardless of race or background.
Answer questions about local events and activities.
Be available to assist guests at all times during your shift.
Assist guests with handicap accessibility needs.
Handle guest complaints in a calm and polite manner.
Take care of guest vehicles as if they were your own.
Follow all safety protocols while driving guest vehicles.
Organize key storage area in an efficient manner.
Stay up-to-date on local news and weather conditions that may affect guests.
Maintain a positive attitude, even during stressful situations.
Conduct vehicle inspections for damage before taking possession of guest vehicles.
Report any damages or issues to the appropriate staff member or supervisor.
Keep accurate records of guest vehicle information and locations.
Assist with valet stand set-up, break down, and cleaning.
Help guests locate their vehicles upon return to the hotel.
Assist with other duties as assigned by the supervisor or manager.
Provide accurate directions to guests to various locations in the hotel and surrounding areas.
Be punctual and arrive for your shift on time.
Communicate effectively with guests who speak multiple languages.
Keep the valet area clean and free of clutter.
Always be courteous and respectful to guests, coworkers, and management.
Make sure all guest belongings left in the vehicle are returned to them.
Be prepared for inclement weather conditions when parking vehicles outside.
Use proper hand signals and communication when directing traffic in the parking lot.
Assist guests with securing their vehicles if they have trouble with locking mechanisms or alarms.
Follow all hotel policies and procedures at all times.
Work collaboratively with other departments to ensure a smooth guest experience.
Report any safety hazards in the parking lot or valet area immediately.
Offer assistance to guests with children or infants, such as carrying strollers or baby gear.
Keep track of time-sensitive requests such as airport shuttle schedules or reservations.
Help guests to organize transportation to other locations if necessary.
Keep an eye out for suspicious or unusual activity in the parking lot.
Offer suggestions to improve the guest experience or valet service.
Maintain a good driving record and follow all traffic laws while on the job.
Attend all training sessions and meetings provided by the hotel or valet company.
Handle cash transactions and provide accurate change to guests when necessary.
Follow all security protocols when handling keys and cash transactions.
Keep a log of lost and found items left in guest vehicles.
Maintain a professional demeanor when dealing with difficult or unhappy guests.
Be available to assist with special events or conferences held at the hotel.
Provide water and other amenities to guests waiting for their vehicles.
Assist guests with any special needs or requirements they may have.
Provide directions and assistance to emergency services if necessary.
Maintain a high level of confidentiality when handling guest information.
Help guests with loading and unloading their purchases or groceries.
Be knowledgeable about the hotel's parking policies and fees.
Report any damage or maintenance issues in the parking lot to the appropriate staff member.
Keep a detailed record of all cash transactions and receipts.
Assist guests with jump-starting dead batteries or changing flat tires.
Follow all safety protocols when using equipment such as jacks, stands, and tire irons.
Offer suggestions for improving the valet area, signage, or lighting.
Provide supervision and leadership to other valet attendants as needed.
Work collaboratively with other departments to ensure a seamless guest experience.
Keep track of lost or misplaced keys and report them immediately.
Assist guests with carrying large or heavy items to their vehicle.
Report any safety hazards or potential security breaches to your supervisor immediately.
Uphold the hotel's brand standards and values at all times.
Communicate effectively with guests who have hearing or visual impairments.
Offer assistance to guests who require wheelchair accessibility or other mobility devices.
Be knowledgeable about local events, attractions, and restaurants to offer suggestions to guests.
Keep a positive attitude and maintain professionalism during busy or stressful times.
Ensure that all parking spots are clearly marked and labeled for guests' convenience.
Handle all guest complaints in a timely and effective manner.
Keep a detailed log of all guest interactions, requests, and incidents.
Offer personalized service by remembering guest names and preferences.