Voip Engineer Goals and Objectives Examples
Implement and maintain VoIP infrastructure.
Ensure high availability for all VoIP services.
Optimize existing VoIP routing protocols.
Perform regular performance monitoring and analysis of VoIP systems.
Troubleshoot and resolve network connectivity issues.
Work closely with other departments to identify and resolve VoIP-related issues.
Develop and implement quality assurance procedures for VoIP systems.
Maintain documentation for all VoIP configurations and changes.
Develop and maintain relationships with VoIP vendors.
Stay up-to-date with best practices in the industry.
Conduct regular security audits of VoIP systems.
Analyze and report on system performance to management.
Develop and implement disaster recovery plans.
Provide training to end-users on VoIP systems.
Identify and resolve voice quality issues.
Manage vendor contracts to ensure compliance with SLAs.
Maintain inventory of all VoIP equipment and software licenses.
Develop and maintain a knowledge base of frequently asked questions regarding VoIP systems.
Create and manage user accounts for all VoIP systems.
Configure and manage call recording systems.
Monitor and maintain voice mail systems.
Develop and implement policies related to VoIP usage.
Determine necessary bandwidth requirements for VoIP services.
Conduct regular tests of VoIP failover systems.
Update firmware and software on all VoIP systems as necessary.
Implement and maintain call center technology solutions.
Design and implement IVR/VRU solutions.
Configure and manage SIP trunks between PBXs and carriers.
Manage DID numbers for inbound calls.
Implement QoS for VoIP traffic on LAN and WAN networks.
Analyze traffic patterns to optimize call routing.
Document and maintain any customizations made to the VoIP platform.
Implement and manage unified messaging solutions.
Troubleshoot and resolve issues with VoIP hardware.
Develop and implement a test plan for new VoIP systems.
Monitor and analyze call center performance metrics such as abandoned calls, hold times, and service levels.
Maintain customer satisfaction by responding to reported incidents in a timely manner.
Develop and maintain disaster recovery plans for VoIP services.
Manage vendor relationships and negotiate contracts for VoIP services.
Monitor and analyze voice traffic on the network to identify potential problems.
Ensure that all VoIP systems are properly integrated with other enterprise applications.
Provide guidance to team members and other departments on VoIP-related projects.
Conduct network assessments to ensure VoIP readiness.
Develop and implement call routing strategies based on time of day or geographic location.
Implement and maintain dial plans for all VoIP systems.
Develop and maintain automated attendant scripts.
Research and evaluate new VoIP technologies.
Manage VoIP security policies such as access control and authentication.
Work with telecom carriers to troubleshoot voice quality issues.
Develop and implement voice recording solutions for compliance purposes.
Troubleshoot and resolve issues with softphones, hardphones, and other VoIP endpoints.
Monitor and report on SLA compliance for VoIP services.
Ensure that all VoIP systems comply with regulatory requirements.
Design and implement high-availability architectures for VoIP systems.
Develop and maintain training materials for end-users on VoIP systems.
Test and certify new VoIP devices for use on the network.
Manage call center routing strategies and queuing algorithms.
Analyze reports to identify trends in call volume and patterns.
Document all changes made to the VoIP infrastructure.
Configure and manage call park groups.
Install, configure, and manage voice gateways.
Develop and maintain unified messaging templates.
Troubleshoot and resolve issues with conference calling systems.
Monitor and maintain voicemail-to-email services.
Configure and manage call recording retention policies.
Develop and implement VoIP backup solutions.
Manage VoIP performance tuning.
Maintain up-to-date knowledge of VoIP protocols and standards.
Work with internal audit teams to ensure compliance with VoIP-related regulatory requirements.
Configure and manage SIP proxies.
Develop and maintain a disaster recovery plan for all VoIP systems.
Monitor and report on voice quality metrics.
Document and maintain all VoIP system configurations.
Review and evaluate new VoIP hardware and software products.
Test and certify new VoIP applications for use on the network.
Troubleshoot and resolve issues with IVR/VRU systems.
Manage and configure hunt groups for inbound calls.
Monitor and maintain instant messaging integration with VoIP systems.
Manage and configure call routing for outbound calls.
Develop and maintain a VoIP security policy.