Wait Staff Goals and Objectives Examples
Greet all customers with a smile and friendly attitude.
Listen to customer orders and requests attentively.
Be knowledgeable about the menu items and ingredients.
Ensure that tables are set up properly before opening hours.
Keep the restaurant clean and organized at all times.
Maintain a professional appearance and demeanor.
Be punctual and arrive on time for shifts.
Always be ready to assist other staff members when needed.
Follow all safety and sanitation guidelines.
Provide excellent customer service by anticipating needs and exceeding expectations.
Be flexible and adaptable to changing situations in the restaurant.
Handle cash and credit card transactions accurately.
Make recommendations to customers based on their preferences.
Take orders efficiently without making errors.
Serve food promptly and with proper etiquette.
Monitor guests' satisfaction during their meal.
Respond promptly and tactfully to complaints or concerns.
Keep accurate records of orders and payments.
Upsell menu items and specials to increase revenue.
Collaborate with the kitchen staff to ensure timely delivery of food.
Provide a brief explanation of each dish before serving it.
Make sure that drinks are refilled regularly.
Clear tables quickly and efficiently after guests leave.
Anticipate guests' needs before they ask for assistance.
Offer dessert or coffee suggestions to guests after their meal.
Suggest wine pairings with menu items for guests.
Prepare tables for large groups or parties in advance.
Assist guests with allergies or dietary restrictions in selecting appropriate menu items.
Coordinate with the host/hostess to manage table seating arrangements.
Provide accurate information about daily specials or promotions.
Effectively handle any special requests such as table decorations or birthday cakes.
Memorize regular guests' preferences and make personalized recommendations to them.
Keep track of supplies and restock as needed (e.g., napkins, utensils, condiments).
Maintain a positive attitude under stressful situations such as busy shifts or difficult customers.
Work as part of a team to ensure excellent service for all guests.
Attend training sessions to improve knowledge and skills related to food, beverages, and service.
Handle phone reservations or takeout orders when necessary.
Stay updated on changes to the restaurant's menu or policies.
Notify manager of any safety hazards or maintenance issues within the restaurant.
Collect feedback from guests regarding their dining experience.
Use suggestive selling techniques to increase sales and profits.
Communicate effectively with the kitchen staff by relaying guest requests accurately and in a timely manner.
Balance cash register at the end of each shift while ensuring accuracy.
Manage multiple tables simultaneously without compromising quality of service.
Keep track of customer loyalty programs or rewards points for regular guests.
Confidently recommend items on the menu, even if they are not personal favorites.
Actively listen to guests' complaints or concerns, offer solutions, and follow up appropriately.
Foster an environment of teamwork and collaboration among wait staff, kitchen staff, and management.
Attend staff meetings or training sessions on a regular basis.
Continuously seek opportunities to enhance knowledge of food and beverage trends in the industry.
Help create a warm and welcoming atmosphere for all guests entering the restaurant.
Display attention to detail by double-checking orders before serving them to guests.
Demonstrate impeccable time management skills by prioritizing tasks efficiently throughout the shift.
Show initiative by constantly looking for ways to improve service quality and speed.
Display empathy while dealing with elderly or disabled customers who may need extra assistance during their meal.
Ensure that all food is prepared according to the restaurant's recipe guidelines, portion sizes, and presentation standards before serving it to guests.
Regularly check the cleanliness of plates, glasses, utensils, and other equipment before using them to serve guests.
Familiarize oneself with different cuisines, flavors, and cultural backgrounds represented by the restaurant's menu items in order to provide informed recommendations to guests who are unfamiliar with them.
Keep track of inventory levels of various beverages (e.g., beer, wine) in order to make sure they are always available when needed by customers.
Foster an environment in which all team members feel valued, respected, and supported regardless of their job title or seniority level within the organization.
Continuously seek opportunities for self-improvement by soliciting feedback from peers or supervisors regarding areas where one could improve performance, taking courses on new service techniques or culinary trends, etc.
If working in a fine dining establishment, display knowledge of proper table settings, silverware usage, and etiquette rules such as never reaching over a guest's plate or interrupting them while they are speaking.
Promote upselling of alcoholic beverages responsibly and within legal limits by monitoring guests' alcohol consumption levels and checking identification when necessary.
Always greet guests politely including asking if they have dined at the establishment previously.
Demonstrate knowledge of all menu offerings including specials option.
Maintain a calm demeanor when dealing with difficult customers.
Always ensure there is silverware placed properly before serving meals.
Handle customer complaints professionally.
Reduce wait time between placing orders and receiving meals.
Process transactions accurately and efficiently.
Properly present bill after dining.
Record ingredient needs for kitchen staff prior to start of shift.
Regularly check with patrons during meals.
Familiarize with restaurant layout in order to provide directions when required.
Maintain uniform neatness throughout shift.
Carry multiple plates without dropping any during busy periods.
Understand different cuisines.
Be aware of food allergies.
Establish a rapport with customers.
Consistently execute all duties assigned by supervisor.