Waitress Goals and Objectives Examples
Greet guests promptly and warmly upon arrival.
Answer guest questions knowledgeably.
Provide a warm and friendly atmosphere.
Upsell specials and menu items.
Ensure timely delivery of food and drinks.
Listen actively to guest orders.
Memorize menu items and their descriptions.
Check for accuracy of orders before serving.
Keep dining area clean and organized.
Offer dessert and coffee after entrees.
Maintain a positive attitude even during busy times.
Be proactive in anticipating guests’ needs.
Engage in polite conversation with guests.
Refill beverages without being asked.
Present the check in a timely manner.
Comply with sanitation standards.
Be knowledgeable about food allergies and sensitivities.
Follow proper cash-handling procedures.
Demonstrate patience and understanding when dealing with difficult customers.
Take food orders quickly and efficiently.
Offer to split checks for large parties.
Handle customer complaints in a professional manner.
Complete all side work tasks thoroughly and correctly.
Keep tables cleaned and cleared throughout meal service.
Introduce new menu items effectively.
Promptly clear dirty dishes from table after diners have finished eating.
Refill bread baskets as needed.
Build rapport with regular guests.
Carry multiple plates and glasses with ease.
Prepare tables for incoming guests quickly and efficiently.
Be aware of daily specials and promotions, making recommendations to guests accordingly.
Communicate effectively with kitchen staff regarding special requests or modifications to orders.
Work well under pressure during busy periods.
Keep bar area clean and stocked with supplies.
Accurately ring up orders on POS system.
Demonstrate knowledge of wine list and suggest appropriate pairings to guests.
Learn and use guest names whenever possible.
Provide feedback to management regarding ways to improve service.
Stay up-to-date on restaurant news and events.
Offer food and drink samples to guests.
Resolve minor issues before they escalate into major problems.
Respond promptly to guest requests for refills or additional items.
Assist other servers when needed.
Refrain from using personal electronic devices while on duty.
Make sure every guest leaves satisfied with their dining experience.
Show enthusiasm for the menu and restaurant concept.
Maintain a professional appearance at all times.
Work collaboratively with team members to ensure smooth operation of restaurant.
Take responsibility for mistakes and seek to correct them quickly.
Use proper serving etiquette, such as not reaching over guests’ heads and serving ladies first.
Keep an eye out for potential safety hazards in the dining area.
Be knowledgeable about restaurant policies and procedures.
Make eye contact with guests during interactions.
Keep track of multiple orders from different tables simultaneously.
Prepare silverware and napkins for incoming guests.
Keep up with inventory of supplies and notify management when low.
Offer guests assistance with coats or umbrellas upon entering or leaving the restaurant.
Keep up with trends in the culinary industry.
Respect guests’ privacy and refrain from overhearing conversations.
Monitor food quality and temperature during meal service.
Attend trainings and workshops to improve skills and knowledge.
Offer suggestions for improvement to management in a constructive manner.
Anticipate the needs of guests with disabilities or special needs.
Handle cash transactions accurately and efficiently.
Smile and make eye contact with all guests who enter the restaurant.
Provide honest feedback on menu items when asked by guests.
Properly set tables before meal service begins.
Utilize suggestive selling techniques to increase sales.
Keep kitchen staff informed of guest preferences and special instructions.
Offer guests a genuine farewell when they leave the restaurant.
Show empathy with guests who are celebrating special occasions or mourning losses.
Practice active listening with guests.
Quickly resolve any issues with orders or dining experience.
Be mindful of guests’ personal space and comfort level.
Keep up-to-date on dietary trends such as gluten-free or vegan.
Stay organized and efficient during busy periods.
Demonstrate knowledge of different types of cuisine and ingredients.
Maintain a pleasant demeanor even when dealing with difficult guests.
Follow proper procedures for handling credit card transactions.
Continuously seek ways to improve and excel in serving as a waitress.