Ward Clerk Goals and Objectives Examples
Maintain accurate medical records of patients.
Schedule patient appointments efficiently.
Answer phone calls and transfer them to appropriate personnel.
Update patient admission and discharge records.
Organize patient charts and documents.
Assist with patient billing and insurance claims.
Prepare daily reports for the nursing staff.
Monitor stock levels of office supplies.
File and retrieve patient records as needed.
Enter patient information into electronic medical records system.
Manage incoming and outgoing mail.
Ensure confidentiality of patient information.
Greet and check in patients in a friendly and efficient manner.
Coordinate patient transport services.
Handle patient complaints with professionalism and empathy.
Follow up with patients regarding test results or appointments.
Collaborate with other medical departments to ensure smooth operations.
Attend staff meetings and training sessions to stay updated on protocols.
Maintain positive relationships with patients, their families, and visitors.
Perform clerical duties such as faxing, copying, and scanning documents.
Respond to emails in a timely manner.
Monitor office equipment for maintenance needs.
Ensure compliance with HIPAA regulations.
Provide administrative support to nursing staff as needed.
Handle sensitive information and maintain confidentiality at all times.
Stay organized and focused in a fast-paced environment.
Keep office space clean and organized.
Develop a system for tracking patient follow-up appointments.
Maintain inventory of medical supplies and reorder as necessary.
Create a welcoming atmosphere for patients and visitors.
Communicate effectively with patients who may have language barriers.
Demonstrate attention to detail when completing paperwork or data entry tasks.
Stay calm and professional in high-stress situations.
Develop rapport with patients to foster trust in medical care provided.
Explain medical procedures or policies to patients when needed.
Develop a system to track patient referrals and follow-up appointments.
Participate in quality assurance activities to improve patient care.
Operate office equipment such as computers, printers, and scanners.
Track and report office expenses accurately.
Prioritize tasks based on urgency and importance.
Maintain a positive attitude and demeanor with colleagues and patients.
Enhance office procedures to improve efficiency.
Assist with special projects as assigned.
Attend continuing education courses to stay up-to-date on medical terminology.
Coordinate with insurance companies to ensure proper billing and reimbursements.
Review patient charts for completeness and accuracy.
Be proactive in identifying potential problems or issues before they become larger.
Assist with patient comfort measures such as blankets or pillows.
Document patient interactions in electronic medical records system.
Follow-up with patients who have missed appointments.
Maintain a professional appearance at all times.
Ensure that patients receive appropriate education regarding their medical conditions.
Work collaboratively with other healthcare professionals to promote patient wellness.
Participate in performance improvement initiatives as directed.
Handle patient inquiries about medications or treatment options.
Monitor departmental supplies and re-order as necessary.
Foster a positive work environment by being respectful to colleagues and patients.
Develop standard operating procedures for office tasks and responsibilities.
Collaborate with physicians and nursing staff to coordinate treatment plans for patients.
Take the initiative to recommend process improvements when opportunities arise.
Engage in effective communication with patients, families, and healthcare professionals.
Prioritize tasks to meet deadlines efficiently.
Respond quickly to emergency situations as needed.
Maintain compliance with hospital policies and procedures.
Collaborate with interdisciplinary teams to ensure efficient patient flow through departments.
Provide support for patients during stressful situations such as hospitalization or surgery.
Foster a culture of teamwork and collaboration among colleagues.
Continuously strive to improve patient satisfaction scores.
Seek out opportunities for professional development and growth.
Develop strategies for improving patient outcomes and experiences.
Provide emotional support to patients and their families during difficult times.
Utilize technology to improve office efficiency.
Collaborate with healthcare providers to maintain continuity of care for patients.
Take responsibility for meeting performance goals.
Use critical thinking skills to solve problems in the workplace.
Handle multiple tasks simultaneously while maintaining accuracy and attention to detail.
Develop a system for tracking patient referrals and appointments.
Demonstrate professionalism in all interactions with patients, families, and colleagues.
Develop a system for tracking inventory levels of office supplies and reordering as necessary.
Ensure that patient information is kept confidential at all times.